Now a part of the City Centre Management team and supported by Swansea BID, The City Centre Ranger Service, dates back to 1998 and has since seen many changes taking place.
Rangers were first introduced in Swansea to be the eyes and ears of the City Centre and to report problems and deal with issues such as broken paving, street furniture, discarded rubbish, vandalism and graffiti.
Whilst this remains a key part of the job, the Service has evolved significantly since its early days with customer service being at the heart of the Ranger’s job description. For example, in the past 13 months the team of 4 Rangers dealt with 34,000 incidents in the City Centre with customer queries consistently being the highest performing category.
In addition to this ambassadorial role, the Rangers provide hands on support to facilitate and manage the various events and activities that take place in the City Centre and to coordinate safe access into the area. They also continue to work closely with local businesses and Police to help reduce business crime and anti-social behaviour. Between them, the Rangers work seven days a week, including bank holidays, from 8am-6pm daily. They patrol a zone extending from Westway and Dilwyn Street in the west over to High Street and Mansel Street in the north and to the east, as far as the River Tawe. Additional areas include Parc Tawe and the Quadrant shopping centres, Maritime Quarter and Wind Street.
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