Frequently Asked Questions

When will the bus station close?

The last day of operation is Saturday, June 13. The following day, the temporary arrangements comes into operation with temporary bus stops located across the city centre.

Why is the bus station being redeveloped?

Bus passengers, visitors, businesses and bus companies all agree the existing bus station is out-dated and unwelcoming as a major gateway to the city.

How long will the redevelopment take?

The redevelopment project is expected to last 15 months.

Will I still be able to catch a bus from the bus station during the works?

No, the existing bus station will close completely to enable the works to go ahead. The site will be closed to passengers and traffic.

How will bus services be affected?

The bus station has to close to enable the work to go ahead. While the bus station is closed, a series of temporary bus stops will be in operation across the city centre. For full details of bus services and stops click here

This will bring major changes for passengers.

Each service will have a single, dedicated bus stop where passengers can alight and catch their bus.

Swansea Council, bus operators, city centre businesses and community groups have been working together to help minimise disruption for passengers.

Can I still catch a bus into the city centre?

Yes, all the existing bus services will continue to run. However, instead of using the bus station your service will have a dedicated bus stop in the city centre For details of bus services and stops click here

If I'm going to the shopping centre, where do I get off the bus?

The existing bus station will be completely closed during the redevelopment works. During this time a series of temporary bus stops are in operation across the city centre. These stops are located close to the main shopping areas For details of bus services and stops click here

Can I still get to the Quadrant Shopping Centre?

Yes, the Quadrant Shopping Centre and all other parts of the city centre are open as usual.

I work in the city centre, where can I catch my bus home?

Each bus service has a single, dedicated stop so you will catch and alight the bus at the same stop. For instance, if you use the 8 Cwmdonkin service your bus stop is located on Craddock Street For details of bus services and stops click here

Where do I catch the National Express bus and long-distance coach services?

National Express buses will be available in Albert Row. Other longer distance coach services will be operating from both Albert Row and Wellington Street (near Tesco)

Will there be timetables at the bus stops?

Summaries of departure times will be displayed at bus stops, rather than actual timetables.

Will buses stop automatically at the bus stops or will I have to hail the bus?

Buses should automatically stop, but only at their designated bus stops

Will my journey take longer?

This depends upon where each bus service will terminate in the city centre. For example, buses terminating on The Kingsway will have shorter journey times into the city centre, but longer journey times leaving. Buses terminating at St Mary's Square will have longer journey times into the city centre, but shorter times leaving

What if I have to make a connection, will I have to walk to another bus stop?

Buses will be terminating at different stops in the city centre so passengers seeking a connecting service will need to get to the correct bus stop where their connection departs from. For details of bus services and stops click here

Are the stops going to change again or will my stop be in the same place until the new bus station opens?

Services are expected to remain at the same stop for the full closure period. However, if timetables change, which could lead to too many buses trying to operate from the same bus stop at the same time, a change of stops may have to be considered.

Like the bus station will all the buses for one area be at the same stop or close by because if I miss one bus I can usually get the next heading to my area even though it is a different service?

This has not been possible in all cases because of the numbers of bus services in certain areas.

• Mumbles Road buses will operate from Oxford Street
• Walter Road services from Christina Street and Craddock Street
• Mount Pleasant services from Belle Vue Way
• Carmarthen Road services from The Kingsway, St Mary's Square and Caer Street
• St Thomas services from Wellington Street (if leaving the city centre via Quay Parade) or Castle Street (if leaving via Parc Tawe)

Are the bus stops out in the open or are shelters provided?

Shelters will be provided at all bus stops

Will there be anywhere to sit at the bus stops?

Seating will be provided where possible, although unfortunately this will not be possible at all the stops.

Will the buses lower to the kerb so that I can gain easy access with a wheelchair or buggy?

If the service is normally operated by a low-floor 'easy access' bus, then yes.

Are bus fares going to change?

Fares will not change due to the work. However, most operators increase their fares at least once a year, and this will apply during the closure period.