City Centre Rangers

The City Centre Ranger Service, which is part of City Centre Management, dates back to 1998 during which time the Service has seen many changes taking place.

Ranger Help smallRangers were first introduced in Swansea to be the eyes and ears of the City Centre and to report problems and deal with issues such as broken paving, street furniture, discarded rubbish, vandalism and graffiti.

Whilst this remains a key part of the job, the Service has evolved significantly since its early days with customer service being at the heart of the Ranger’s job description. For example, in the past 13 months the team of 4 Rangers dealt with 34,000 incidents in the City Centre with customer queries consistently being the highest performing category.

In addition to this ambassadorial role, the Rangers provide hands on support to facilitate and manage the various events and activities that take place in the City Centre and to coordinate safe access into the area. They also continue to work closely with local businesses and Police to help reduce business crime and anti-social behaviour.

Between them, the Rangers work seven days a week including bank holidays from 8am-6pm daily and they patrol a zone extending from Westway and Dilwyn Street in the west over to High Street and Mansel Street in the north. Additional areas include Parc Tawe and the Quadrant shopping centres, Maritime Quarter and Wind Street and as far east to the River Tawe.


Meet the team


DamienDamien Edgell – Senior Ranger

Damien, our Senior City Centre Ranger, has worked for Swansea Council in several roles over the past 13 years with a youth work and customer service related background.

The Ranger Service, which is supported by Swansea BID, has been modernised over his seven years as a Ranger many changes of which have been instigated by Damien.

The brighter uniform is one of several recent developments whilst the teams’ can do approach brings huge benefits to the City Centre community – whether a business or a shopper. Damien says “Teamwork makes the dream work” and his passion as a Ranger is clear to see to all who meet him!
Damien, who is particularly excited about the regeneration plans for the City Centre, welcomes any questions about the Ranger Service from members of the public.

tel: 07583 399751
email: Damien.edgell@swansea.gov.uk



AdrianAdrian McGrath

Adrian, has been employed by Swansea Council for over 30 years and believes his experience in leisure and retail stands him in good stead working as a Ranger. The Swansea Safe Child Scheme, which helps reunite lost children with their carers as quickly as possible, was remodelled by Adrian to take into account vulnerable adults.

tel: 07917200289
email: Adrian.mcgrath@swansea.gov.uk



JayJames Harry

James has been working as a City Centre Ranger since 2009 and has had previous experience of working as a store security guard. James uses this experience and works closely with the Police to identify and target known trouble makers.

tel: 07826 950426
emailJames.harry@swansea.gov.uk



AlecAlec Dubens
Alec Dubens joined the Rangers in 2008, his background being in the homeless sector with Wallich Clifford as well as in outdoor education which together gives him a unique insight.Alec was the driving force behind the ‘From Busk Til Dawn’ busking and on street entertainment scheme which has gone from strength to strength since it was launched in 2009.”I really enjoy the diversity of my role. Every day presents different challenges.”Alec’s analytical approach and constant strive to improve the City Centre make him a valuable asset to the team.

tel: 07826 950427
emailAlec.dubens@swansea.gov.uk


Contact the Rangers
For general enquires please call the City Centre Management Office during office hours on 01792 483892 or email citycentrerangers@swansea.gov.uk

For emergencies, there is a Rangers Emergency Line (07826 394771) or alternatively contact the City and Country of Swansea Switch Board on 01792 636000.

Tell us what you think about the Rangers?

The Ranger Service is constantly changing and we need to know what shoppers and visitors to the City Centre and local businesses think about the work that the team do. Please take a moment to complete and return our questionnaire below.

Ranger Questionnaire

This post is also available in: Welsh